1. Every product purchased in our online store can be returned up to 30 days without giving a reason.
  2. Return address for carpets: P.H.U. Dywanik, Filip Pilarczyk, os. Kolorowe 1b/1, 58-200 Dzierżoniów, telephone: +48 511 591 511.
  3. Before you can claim your refund, please contact us at ( or by phone (+48 511 591 511) within 14 days of receiving the package to express your willingness to use this option.
  4. In the event of a return, the buyer shall cover the cost of returning the item to the registered office of the company.
  5. It is possible to organize a courier collection of a carpet by our company.
  6. If the carpet is sold as a second quality grade there is no option of return. It is the same in case of customized goods.
  7. Refunds concern consumer purchases within the meaning of the Civil Code.
  8. The sales receipt must be attached to the item to be returned.
  9. The item returned must be in intact condition
  10. Refunds will only be considered on the basis of a statement made in email or a letter, in the form of a statement of withdrawal from a distance or off-premises contract.
  11. Returns will only be accepted after receipt and inspection of goods (whether used or not). If the refund is accepted, the amount paid will be reimbursed in the same way that the payment was made or returned to the account number indicated by the customer.
  12. Returns can be made personally to our company headquarters or by courier, if you choose the second form, please carefully secure the parcel before shipping and insure the parcel for the transport to the value of the item.